A2P Service Delivery Engineer

Cambodia/remote/customer premises
 

Role and responsibilities

• Daily Operation & Maintenance of the customer environment with support from our back offices in Stockholm and Warsaw.
• Ensure high availability and service within agreed SLAs
• Traffic analysis for A2P Monetization and SMS Firewall Update Services
• Design and implementation of SMSFW filtering rules based on customer traffic sources analysis
• Analysis of SMSFW A2P blocking effectiveness,
• Analysis of penetration testing results, running aditional tests locally
• Collaboration with product management/RD in change request process and SMSFW roadmap development
• Analysing SMSC/SMSFW traffic data using multiple internal tools
• Provide feedback for process improvements
   

Normal working hours are weekdays, but the role includes that you are available outside normal office hours in case of major emergencies on systems where your expertise are required.

We proud ourselves in having built a great atmosphere at work. We will offer you the opportunity to work on international projects in multicultural teams and access to internal training courses.
 

In order to contribute to this role, you have:

• BSc degree in Telecom or equivalent.
• Good knowledge of MS Office tools
• Proven experience from technical roles within the Telecom industry
• Knowledge of  mobile core network architecture
• Operational knowledge of Linux OS (comfortable to work from Linux shell)
• Ability to understand and create SQL queries
• Fluency in both written and spoken in English
• Strong analytical skills – with strong interest in data-driven analytics, identifying trends and investigating and understanding reasons for trends.
• Experience in operations  of SMSC/SMSFW/VAS systems  will be advantage
• Experience with A2P messaging will be advantage

You have to be comfortable and capable of working independently of a remote office, yet able to build relationships with colleagues in other offices.

A positive attitude towards working in a constantly evolving world is crucial as well as a recognized ability to excel and go above and beyond.

We are excited to hear from you and look forward to reviewing your application and resume!